Site Downtime: Here's what happened.
1/21/2011 in ClearCheckbook News
Due to a series of events explained below, we were forced to suddenly move our live server to another hosting facility. If things had gone as expected, the transition would have been flawless with no site downtime. Everything is back to normal now and we will not be experiencing any more unexpected downtime.
Here's what actually happened:
1. On December 30, 2010, the company that's hosting our server said they would be shutting down their data center in Los Angeles an moving everything to Dallas. We didn't want our server moved to Dallas, because our server guru lives in LA.
2. We weighed our options and decided to purchase an additional server and host it at a new facility. We could transfer everything to the new server and have it running while we took our existing one down, then move the existing server to the new facility.
3. We purchased our new server and set up a contract with the new hosting company. Then, on January 9th, 2011, our existing host decided to route all network traffic through its Dallas datacenter. This caused several hours of outage for the site. The issues were resolved and we continued to wait for our new server to arrive.
4. Our new server finally arrived on January 15, 2011 and we made an appointment to install the new server at the new hosting facility for today, January 21, 2011.
5. At around 9:30am PST, our existing host had a major network malfunction, causing the site to go down. We weighed our options and decided we've had enough and if the outage continued, we would take our live server and move it today as well. That's what happened so we moved the server.
Where we stand now:
We are currently up and running at the new hosting facility on our main server. Over the next few days we will be getting the additional server installed in conjunction with it, to provide an even faster experience for the site.
The downtime is over and all the headaches are done. We're in a much more solid facility now and happy to be rid of the old hosting company.
Again, I'm truly sorry for the issues and any problems it may have caused.
CEO and Founder