How to fix being logged out even with the 'Remember Me' option chosen

8/20/2020 in ClearCheckbook Updates

If you're experiencing the issue of needing to log back in every few hours even if you have the 'Remember Me' option selected when signing in, you just need to clear your browser's cache/cookie data for ClearCheckbook.

We discovered that some users who were logged into ClearCheckbook while the upgrade to Version 5 was taking place might be experiencing this problem. It comes down to your browser having cookies from the old version of ClearCheckbook which are conflicting with those set by the current version.

Your browser should give you the ability to clear the cache and private data for specific websites. To learn how to do this, you can consult the FAQ/Help docs in your specific browser.

For example, doing this in Firefox is very straightforward. Simply load the Preferences and then click on Privacy & Security. Next, click on the Manage Data button under the Cookies and Site Data section. You can type clearcheckbook.com into the search box and then remove all the data.

This will remove all cookies. Once the cookies are removed, simply sign out of ClearCheckbook if you're currently signed in, and then sign in again clicking the 'Remember Me' option.

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