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Syncing Issues with the iOS and Android apps

4/16/2020 in ClearCheckbook Updates
Many users are experiencing syncing issues with both the iOS and Android apps. We are currently rebuilding both of these apps and greatly improving all of the syncing functionality and fixing a lot of bugs that have popped up.

Because the current versions of the apps are no longer being developed, we recommend simply visiting from the browser on your phone and managing your finances through there for the next month or so until the new versions of the apps are released.

If you are experiencing syncing issues the only solution right now is to sign out and then sign back into the app. Unfortunately, if there are transactions on your phones that don't appear on the website, those transactions are not going to sync and will be lost in the sign out / sign in process. Before logging out and then logging back in you'll want to look for any transactions that have a cloud icon next to them and re-enter them via the website.

Again, we strongly suggest not using the apps due to these stability issues until the new versions have been launched. We're sorry for any inconvenience and are working as hard as we can to get the new versions out.


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