Username or Email Address - You can sign in using either your username or your email address.
Password - You must enter your password and it must match exactly (punctuation, capitalization, spaces, etc).
| Type | Message | How to Fix |
|---|---|---|
| Error | We couldn't find a disabled account with that login information. Either your login information wasn't correct or your account isn't disabled. If you continue to have problems, please use the Contact Us link at the bottom right side of the page to let us know. |
If you know for certain you had previously disabled your account then the email address or username you're using isn't correct. If you're not sure if your account was disabled, you can try signing in normally. |
| Error | You must enter both a username and a password. |
Make sure you've entered both a username/email address and a password. |
